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CasinoMax Frequently Asked Questions:

Are players from All 50 States Welcome In CasinoMax?

You bet. CasinoMax is 100% USA Friendly. Players from all 50 States are welcome to play and bet with real money.

Are Australian Online Casino Players Welcome?

Of course online casino players from Australia are welcome to join CasinoMax. Australian casino players can play all games for free, as well as gamble online for real money.

How Do I make a deposit to my account?

Depositing to your Casino Account:

To begin with, a new player must first download the CasinoMax software. There is a full guide on how to do this in the ”Getting Started” part of the website. Once you have downloaded and the software is installed, you can then open your new real money casino account. You will need a username and password for this and once this is done you can start to deposit in your new account. Now follow the steps below:

1) Begin the ”Program” and choose to be in the ”Real Money Mode”
2) Fill in your username and password when you sign-in to your account.
3) Click on ”Cashier” which is usually situated at the top of your screen inside the casino lobby, at the right hand side.
4) Click on the ”Deposit” tab.
5) Now choose your preferred way in which to make your deposits.

How long does it take to process my deposit?

Length of time it takes in processing the deposits:

Credit Card:
Depositing with your credit card usually takes a couple to a few minutes to process and the funds are sent to your Casino Account at the same time.

Wire Transfer:
For depositing by Wire Transfer, your deposit will take around ten working days to get to the Casino banking. When the Casino bank takes delivery of your transfer then your Casino Account will be credited.

Bank Draft / Cheque:
For Bank Drafts or Personal cheques, depositing will take approximately seven days to arrive at the Casino office. It will normally take another ten work days for your Bank Draft to clear. A Personal Cheque is likely to take around 21 work days to clear. Please keep in mind the length of time usual postage may take from your place of residence, to the Casino office when sending cheques etc.

How Do I withdraw my winnings?

Withdrawing your winnings:

If your preferred method is by way of a credit card, then your withdrawals will be systematically credited to your Casino Account. This will be up to the total sum of your deposit. As winnings cannot be paid to your credit card anymore, a withdrawal surplus to the deposit you made will be paid back using another payment method.

The time it takes to process a withdrawal depends on which preferred payment way you choose, and also the level of your VIP status. This can take up to a couple of days if using Neteller (Moneybookers), and up to ten work days for a Wire Transfer. Cheques can take up to three weeks.

Withdrawals are in pending between one and two work days, while they are waiting to be processed. This can also depend on your VIP level. During the time whilst your withdrawals are in pending you are able to stop them so that you can continue playing at the Casino. Please note, if you would like to take out your withdrawal much quicker then the Casino VIP Club can give you this choice. For more information about this you can get in touch with the team at the support desk.

Withdrawals are free, apart from Bank Draft Express. Your Bank Drafts will be posted to the billing address you gave when you opened your new Casino Account. This will be sent by way of usual global postage.

If you choose Wire Transfer as your preferred way of making your withdrawals, then you will be requested to fill in the details of your bank account. By going to ”Transaction History” you are able to view all the withdrawals, as well as the deposits you have made previously. You will find this in the ”Cashier” part within the Casino. You can also print out all your transaction history, including the game rules and the different ways of payments you can use.

Is it safe to use my credit card at the casino?

Yes. it is.

Security when using your credit card at the Casino;

CasinoMax have a high tech security system in place. An up to date Firewall tool is utilized as well as a RSA encryption, so your details and info are kept 100% safe and secure. This proves to be even more safe at CasinoMax than say using your credit card at a high street shop, for instance. You can go to the ”Security” part within the software to find more details about this.

How do I obtain more credits in Play For Fun mode?

Collecting extra credits while playing for fun:

You can do this by going to the ”Deposit” area inside the ”Cashier” department that is situated in the Casino lobby. Fill in the box provided with the total of ‘fun money’ you want to deposit.

What is E wallet?

E-Wallet explained:

This is an online money transfer facility, kind of like having your wallet online. You can make deposits, withdrawals or transfer your funds to the suppliers that approve the E-Wallet. When you sign in to your E-Wallet account the links on the bar towards the top of your screen will guide you. Alternatively you can take advantage of the ”Quick links” which you will find at the left side of the page, where you can go to the area you would like to be at. All the processes are provided with complete information for your convenience.

How do I become Certified?

Becoming Certified:

Being a ”Certified Member” comes with lots of benefits for the player, and it’s easy to become one. You can make yourself certified by sending a copy of your valid passport or ID. You will also need to copy both sides of your credit card and include a recently issued utility invoice, which also includes your name and address. When you have been accepted and you are then a ”Certified Member” this will now enable you to receive faster withdrawals and deposits.

Why was my credit card declined?

Credit card refusals:

Sometimes an issuing bank may turn down your credit card request. If this happens you should get in touch with your cards bank and ask them why this has happened. You must bear in mind that after three wrong attempts made in the space of one hour will result in your account being closed. To have the account opened up again you will have to get in touch with the customer support desk to tell them what happened, so that you can then reopen your account.

Why is my transfer to a merchant still pending?

Transactions in pending:

Some operators will welcome transfers all day and every day, some won’t. There are some that work only within the usual work days. Your transactions can either be approved or rejected, whether going or coming from an E-Wallet. If you feel your transaction has been in pending for quite a while, then you should get in touch with the actual operator or alternatively cancel the transfer that was made.

What kind of games does CasinoMax offer?

The games on offer at CasinoMax:

At this moment in time CasinoMax has 150 varies choices of games. There contain all the well known table games like: Blackjack, Baccarat, Caribbean Poker, Craps, Keno, Roulette ..and many more! There are 46 machine games including: Video Poker machines including 4-line, 3-reel and 5-reel slot machines, some of them coming with Progressive Jackpots and Bonuses. New games are being worked on every day and a notification will be displayed when any brand new games become obtainable.

How can I be sure that the games are fair?

Certified Fair Gaming:

Players can be sure that CasinoMax encourages fair gaming at all times. The Casino has a full licence with the N.A (Curacao). The percentages of payouts is inspected each month by an account and examining firm, who are internationally one of the foremost, prominent firms around. Anyone can see the payout percentage report as it is put on display and shown on the CasinoMax website, to ensure all fairness and honesty in every game.

How is the outcome of the games generated?

Production of the Casino Games:

CasinoMax utilizes a high-tech RNG, which stands for Random Number Generator. The outcome of the games are produced by the RNG at random. The Random Number Generator also makes the odds for the real money as well as the games played in fun mode. For the card games, as in Blackjack for instance, every deck of cards is reshuffled before any hands are dealt out.

What are COMP points and how do I accumulate them?

”COMP” points explained:

The meaning of this is Complimentary points. The program used by CasinoMax is very exclusive indeed. Members of the Casino can mount up their COMP points during gameplay. This is done automatic when wagering at the Casino.

What happens if I am suddenly disconnected from the Internet while I play?

Problems with Internet connections;

Sometimes during a gameplay your internet connection may become disrupted. This can be due to your internet speed as well as other occurrences that are beyond the Casino’s control. It is good to know that at CasinoMax your protection will be cared for if any such problem arises.

In the case of your internet being broken and suddenly disconnects while you are playing, the advice is to stay calm, and connect to the Casino again. If for any reason you are having some difficulty trying to connect again to CasinoMax, then you will automatically signed out. This comes following a time span when the play is not active. Give yourself a break and try connecting again at a later time, when you can sign in again as usual.

If however, you were able to connect to the Casino again straight away before becoming ‘signed out’, then you should see the same kind of game again.

In the case of Blackjack, Video Poker or Craps, you will be taken to the same place you were when you were disconnected from the Casino. You can then carry on as you did before when playing the game.

If you were playing such games like Slots or Roulette, then you can simply sign back into the Casino and click where it says ”Game History”. You will then be able to see how the game had ended.

What do I do if after placing a bet I suddenly change my mind. How do I remove the bet?

Deciding the bet isn’t wanted once it’s been placed:

The bet can be easily removed should you change your mind after placing it. For games such as Blackjack, Roulette, Craps or Baccarat, just right click on your mouse and choose which chips you would like to take away. With Roulette you are able to click on the ”Clear Bet” tab also, which will then take away all your bets from the roulette table.

For Slots and Video Poker, click the ”Cash Out” tab and take back your coins to return them to your account balance when you have left the game concerned.

Where can I find complete detailed instructions on the various games?

Details on the variety of games:

Anytime you need some help with the game you wish to play at CasinoMax, you can simply click on the ”Help” tab. While you are in the Casino lobby you may want to read up on a particular game to find out how to play and to discover more about the game. The software comes with a device that explains all the Casino games in full when you click on it.

How old do I have to be to play for real money?

Casino age limits:

Anyone can ”Play for Fun” at CasinoMax. However, to be allowed to play for ”Real” a player has to be at least 18 years of age. There are certain countries in which this age limit is higher and you should go by this rule. Or by the rule of the country that forbids you to play at casinos.

I am not sure what was the previous game round result. What do I do?

What to do if you forget your last game result:

Everything is recorded in the ”Game History” and all you need do is to click on this and it will show you the results of the game you played. Other games that have been played before will be viewable also. For further details on this, just go to the helpful staff at Or you can telephone to speak to a real person 24/7, as well as sending an email for a prompt reply.

What do I have to do in order to play at CasinoMax?

How to play at CasinoMax:

The CasinoMax free software is available to download, you must do this before you can play at the Casino. There is a big difference in just playing in your browser to playing a downloaded version, where the games will be much faster and more steady and constent. The graphics are far more superior and the sound effects second to none. Less info is sent from your PC to the Casino servers, making your game encounters more pleasurable and quicker!

Do I have to download every time I want to play?

Downloading the software a second time is not necessary:

The downloading of CasinoMax software only has to download once. This will be a short download of around 5MB and will include six games which are: Blackjack, Roulette, Video Poker, Craps, Baccarat and Slots. Once you have downloaded and installed CasinoMax, you will be able to enter the Casino to play anytime by either clicking on the icon located on your desktop, or by going to the start menu on your computer.

After downloading the software, what do I do next?

The next step after downloading the Casino:

After downloading the Casino software you will need to install it. Just double click on SetupCasino.exe and the installation wizard will take over and tell you what to do, while you follow the process as it installs.

What are the minimum system requirements?

The minimum requirements needed:

Windows 2000, Windows 98, Windows NT, Windows XP or Windows 95 P90
16 bit colors
50MB free hard disk space

*For the best results you will need to set your monitor to high color (16 bit) and 800×600 resolution.

What should I do if I get "Account not found. Please verify your account info and try again."?

Message saying no account found, verify and try again:

You may receive a message saying your Casino Account cannot be found, asking you to verify your account and retry. If this happens then it could be because you may be attempting to use your ”Real Money” password and username, even though you only want to play in DEMO mode. Or it could be the other way around, where you are using a DEMO mode password and username. If you are having difficulties signing in to the Casino and/or you have forgotten your details, then send an email along with your name and address to ask for your password and username. Please also attach your telephone number, then send your details to

What should I do if I can't find the " casino icon" on my desktop?

How to find the CasinoMax icon on your desktop:

If the CasinoMax icon cannot be found anywhere on your desktop, then you may have forgotten to click for it to be installed there when you were downloading the Casino. You can still access the Casino through the ”Start” menu. However, it may be easier for you to have the icon placed on your desktop for future convenience. To do this just follow the directions set out below:

1) First click on the ”Start” menu which you will find on the task bar. This will be either on the bottom, top or at one side.
2) Select ”Find” followed by ”Files” or ”Folders”
3) You will now see a box displaying the word ”Named”. Type in casino.exe and click on ”Find Now”
4) Your computer will begin looking for the file requested.
5) You will see the search results somewhere at the bottom of the page. Your computer should find the file named casino.exe which is called CasinoMax, you can then go ahead and double-click on it. This will right away begin to run the program. If not then right-click on the file and select ”Create Shortcut”. This will now create a shortcut with the icon on to your desktop.
6) In the case of your computer not being able to find the file, even though the search was carried out, it will not show a file name in the window. You could try searching other hard drives on your computer but if, after doing this you still cannot find the file, then the best thing you can do is to download and install the Casino again.

What should I NOT do at this stage?

Wait any longer!

You should not wait a single moment longer. Take action today and sign up as player right now. Claim your bonuses and free spins and start enjoying CasinoMax!


Contact Numbers

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Support Email

CasinoMax is an online casino managed by the ‘Legends Affiliates‘ group, a company registered in the UK. CasinoMax is licensed and regulated in Curacao. Powered by Real Time Gaming software. Available as Mobile, Instant Play, and Download Casino. CasinoMax gladly welcomes players from the USA, Australia & Canada. New: Cherry Jackpot Casino

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